# 課程影片無法播放

如果遇到課程影片無法順利播放的情形，請試試看以下的方法來排除狀況：

1. 先確認你的網路環境是否有問題後，重新整理課程影片頁面 
2. 將瀏覽器的 \*Cookie 清除 
3. 更換其他瀏覽器（Google Chrome、Firefox、Internet Explorer…等）

若試過以上方法仍舊無法順利播放影片，麻煩請來信至客服信箱：[*service@tibame.com*](mailto:service@tibame.com)\
我們會盡快請系統人員協助你排除問題！

#### \*清除Cookie：

我們推薦使用Chrome。

* 點選設定

![](/files/-MMs6h6Lpne6u9uRP5Gx)

* 找到**隱私權與安全性**，點擊**清除瀏覽資料**

![](/files/-MMs70xE_lTuHno0-U1A)

* 選擇**Cookie和其他網站資料**，點擊**清除資料**

![](/files/-MMs7RCdC8z9nmNhRaJ8)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiedu-tibame.gitbook.io/tibame-faq/trouble-shooting/video-problem.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.